Privacy Policy

Urban Diamond Lawn & Snow ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit urbandiamondlawn.com or contact us for services, how we use it, and the choices you have.

Information We Collect

Information You Provide

When you fill out a contact form or request an estimate, we collect the information you submit — typically your name, phone number, email address, property address, and details about the services you're interested in.

Information Collected Automatically

When you visit our website, certain information is collected automatically through third-party services:

• Google Analytics (GA4) — We use Google Analytics to understand how visitors use our site (pages visited, time on site, general location). Google Analytics uses cookies and collects anonymized usage data. You can opt out via Google's opt-out browser add-on.
• Cloudflare — Our site is served through Cloudflare, which may collect technical data such as your IP address, browser type, and request information for security and performance purposes.
• Cloudflare Turnstile — Our forms use Cloudflare Turnstile to prevent spam. Turnstile may process browser signals to verify you are a real visitor. It does not use traditional CAPTCHA images or track you across sites.

How We Use Your Information

• To respond to your inquiries and provide estimates
• To schedule and deliver lawn care, snow removal, and landscaping services
• To communicate with you about your services, including via SMS text messages if you have opted in
• To improve our website and understand how visitors find us
• To prevent spam and abuse of our contact forms

SMS Text Messaging

If you opt in to receive text messages from us (by checking the SMS consent checkbox on our forms, texting START to our number, or enabling SMS in the customer portal), we may send you service-related text messages including appointment reminders, on-the-way notifications, service completion summaries, invoices, weather updates, and occasional promotional offers.

• Message frequency: Varies based on your service schedule, typically 2-8 messages per month
• Message and data rates may apply — contact your carrier for details
• Opt out: Reply STOP to any message to unsubscribe at any time
• Help: Reply HELP or call us at (816) 400-4117

We do not sell, rent, or share your phone number or opt-in consent with third parties for their marketing purposes. Your phone number is used only to deliver messages as described above and in our SMS Terms & Conditions.

Consent to receive text messages is not required to purchase any services from us.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with service providers who help us operate our business (such as payment processors or scheduling tools), but only as needed to provide our services to you.

Data Retention

We retain your contact information for as long as necessary to provide services and communicate with you. If you'd like us to delete your information, contact us at the address below and we'll take care of it promptly.

Your Choices

• You can opt out of Google Analytics using Google's browser add-on
• You can contact us to request access to, correction of, or deletion of your personal information
• You can choose not to submit forms — feel free to call us directly instead

Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this privacy policy or how we handle your information, reach out:

• Phone: (816) 400-4117
• Email: admin@urbandiamondlawn.com
• Website: urbandiamondlawn.com/contact