SMS Terms & Conditions

Urban Diamond Lawn & Snow ("we," "us," or "our") offers an SMS text messaging program to keep customers informed about their lawn care, landscaping, and snow removal services. By opting in to our SMS program, you agree to the following terms.

Program Description

When you opt in to receive text messages from Urban Diamond Lawn & Snow, you may receive messages related to:

• Appointment reminders and scheduling confirmations
• On-the-way notifications when our crew is headed to your property
• Service completion summaries
• Invoice and payment reminders
• Weather-related service updates and rescheduling notices
• Seasonal promotions and special offers

How to Opt In

You may consent to receive text messages from Urban Diamond Lawn & Snow through any of the following methods:

• Website forms: By checking the SMS consent checkbox on any form on our website (such as our contact form, estimate request, or package quote pages), you consent to receive text messages at the phone number you provide.
• Keyword opt-in: Text START, SUBSCRIBE, or YES to (816) 400-4117 to opt in.
• Customer portal: Existing customers can enable SMS notifications through their account preferences at our customer portal.

By opting in, you confirm that you are the owner or authorized user of the mobile phone number provided and that you consent to receive text messages from Urban Diamond Lawn & Snow at that number.

Message Frequency

Message frequency varies based on your service schedule and account activity. For active service customers, you can typically expect 2 to 8 messages per month. Promotional messages are sent occasionally and no more than 4 per month. You may receive additional messages if you interact with us via text (e.g., responding to a message or requesting information).

Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to all text messages sent to and received from Urban Diamond Lawn & Snow. We do not charge any additional fees for our SMS program, but your carrier may. Contact your mobile carrier for details about your messaging plan.

How to Opt Out

You can opt out of receiving text messages at any time by:

• Replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, or OPTOUT to any message you receive from us
• Contacting us at (816) 400-4117 or admin@urbandiamondlawn.com

After opting out, you will receive a one-time confirmation message confirming your unsubscription. You will not receive any further text messages from us unless you opt in again.

How to Get Help

If you need assistance with our SMS program, you can:

• Reply HELP to any message you receive from us
• Call us at (816) 400-4117
• Email us at admin@urbandiamondlawn.com

Supported Carriers

Our SMS program is compatible with all major U.S. mobile carriers, including AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

Privacy

We respect your privacy. Your phone number and opt-in data are used solely for the purpose of sending you messages as described in this program. We do not sell, rent, or share your phone number or opt-in information with third parties for their marketing purposes. Your information may be shared with our service providers (such as our messaging platform) solely to facilitate message delivery.

For full details on how we collect, use, and protect your information, please see our Privacy Policy.

Consent Not Required for Purchase

Consent to receive text messages is not a condition of purchasing any services from Urban Diamond Lawn & Snow. You may choose to opt out of SMS messaging and still use all of our services.

Changes to These Terms

We may update these SMS terms from time to time. Changes will be posted on this page with an updated date. Your continued participation in our SMS program after changes are posted constitutes your acceptance of the updated terms.

Contact Us

Questions about our SMS program? Get in touch:

• Phone: (816) 400-4117
• Email: admin@urbandiamondlawn.com
• Website: urbandiamondlawn.com/contact